Returns & Exchanges

Thank you for shopping with us. We hope you love your order, but if for any reason you’re not fully satisfied, you may return eligible items within 30 days of delivery.

📦 Return Window

You have 30 days from the date your order was delivered to return your item(s). Returns must arrive at our warehouse within this period. No reason is required for the return.

✅ Return Conditions

To be eligible for a return, items must be:

Unused and in original condition
Sent back in the original packaging
Include all accessories and tags

Returns that do not meet these conditions may be refused and shipped back at the customer’s expense. We always inspect and, where possible, offer repair or replacement before issuing any refunds.

🚫 Non-Returnable Items

Final sale or clearance items (clearly marked on the product page)
Gift cards
Items excluded from return for hygiene or defect-related reasons

Note: Items purchased on sale can be returned within 30 days unless the item is clearly labeled as "final sale" or "non-returnable" due to specific reasons.

💰 Return Shipping Costs

Return shipping costs are the customer’s responsibility and depend on your local courier’s pricing. We do not provide prepaid return labels.

⏱ Processing Time

Once your return is received, please allow 5–10 business days for it to be processed. For exchanges, your replacement item will ship once the original is inspected and accepted.

Refunds will be issued to your original payment method. It may take several business days for the funds to appear in your account, depending on your bank or payment provider.

🔁 How to Submit a Return

Email info@atelier-evoque.com with your order number and the items you wish to return.
We will review your request and send instructions.
Once your return is received and inspected, we will issue a refund or send out the exchange.

Frequently Asked Questions

Q: What if the product I want to exchange is out of stock?
A: Contact our support team to discuss options. If the item won’t restock soon, we’ll work with you to find an alternative solution or refund.

Q: Where can I find my order number?
A: Your order number is listed in your confirmation email. Didn’t receive it? Contact us at info@atelier-evoque.com.

Q: What should I do if I received a damaged or defective item?
A: Please send an email to info@atelier-evoque.com right away, including photos of the issue. We'll make it right as quickly as possible.

Q: Can I return something after 30 days?
A: Please reach out to us. While our standard return window is 30 days, we’ll do our best to assist based on your situation.