We aim to process and ship orders within 24–48 hours of placement.

Once your order has been shipped, you will receive an email with tracking information. Use the tracking number provided to follow your package via our delivery partner (usually USPS, UPS, or FedEx) or through our track your order page.

We ship directly within 24–48 hours after your order is placed.

Orders placed before 10:00 PM EST on business days are shipped the same day. Orders placed after this time will be shipped the next business day. Weekend orders will be shipped on Monday.

Estimated delivery time is 6–10 business days.

Once your return has been received at our warehouse, your refund will be processed within 10 business days.

You’ll receive an email confirmation once your refund is issued. Please note that it may take up to 3 business days for the refund to appear in your bank account. If you haven’t received it after that, please contact us at info@atelier-evoque.com.

You may return your items within 30 days of receiving your order.

Return Conditions:

• Items must be unworn, in perfect condition, and with all original tags attached.
• Sale items are non-refundable but can be exchanged or returned for store credit.
• Shipping fees are non-refundable.

Returning an item is easy:

1. Contact us by email within 30 days of receiving your order to initiate a return.
2. Our team will guide you through the return process.
3. You will receive a confirmation email once your return has been processed.

We accept a variety of secure payment options:

• Credit & Debit Cards: Visa, Mastercard, American Express
• PayPal Express
• Mobile Wallets: Apple Pay, Google Pay, Shop Pay
• Gift Cards or Store Credit

Available methods may vary by region. Contact us if you need assistance with your payment.

Please refer to the size chart on the product page, located above the Add to Cart button.

Always follow the care instructions on the garment label. Wash similar colors together and use cold water and mild detergent for delicate fabrics. For more details, visit our Care Guide page.

Yes! Visit our Gift Card section to choose your amount. During checkout, you can enter the recipient’s email and a personal message. The gift card will be sent digitally to their inbox with redemption instructions.

We stand by the quality of our products. Our warranty covers manufacturing defects for a limited period after purchase. Coverage may vary by item. Contact us for details.

We process orders quickly, so cancellations or changes aren’t always possible. Please double-check your order before completing checkout. If you need help, contact us at info@atelier-evoque.com right away.

Enter your gift card or voucher code at checkout in the designated field, then click "Apply." The total will be adjusted automatically.

Need help? Reach out to our customer service team.

Check your delivery address and surroundings — sometimes packages are left with a neighbor or in a safe place.

Check for delivery notices. Then, contact the carrier (USPS, UPS, or FedEx) with your tracking number. If still unresolved, email us at info@atelier-evoque.com and we’ll help you investigate.

Contact us immediately at info@atelier-evoque.com. If your order hasn’t shipped yet, we may still be able to update the address. If it’s already in transit, you may need to contact the carrier to request a reroute (fees may apply).

All applicable taxes are included in your order total at checkout. There are no hidden fees or charges.

Order confirmations are sent via email immediately after checkout. Please check your spam or junk folder. If you still haven’t received it, contact us at info@atelier-evoque.com with your full name and order details.

We’d love to hear from you! Email us at info@atelier-evoque.com and check out our careers page for current openings.

We’re here to help! Our customer service team is available 7 days a week to assist you with any questions.

Email: info@atelier-evoque.com

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We aim to respond to every inquiry within 24 hours.